Refund Status: Common Questions
If you’re waiting for a refund or have questions about your refund status on Elimusoko, here are answers to some common questions:
1. How long does it take to process a refund?
Refunds are typically processed within 7-10 business days after your refund request has been approved. Please note that the exact time may vary depending on your payment method:
- Credit/Debit Card: Refunds may take 5-7 business days to reflect in your account.
- PayPal: Refunds are typically quicker, within 1-3 business days.
2. How will I be notified about my refund?
You will receive a confirmation email once your refund request has been reviewed. If your refund is approved, we will notify you via email once the refund has been processed.
3. Can I check the status of my refund?
Currently, you cannot track your refund status directly on your Elimusoko account. However, you can contact our support team for an update on the status of your refund request.
4. What if I don’t see my refund after the processing time?
If you haven’t received your refund after the expected processing time:
- Check your payment provider: Confirm that your payment method (credit card, PayPal, etc.) has processed the refund.
- Allow additional time: In some cases, banks or payment providers may take longer to reflect the refund.
- Contact Support: If there’s still an issue, reach out to our support team for further assistance.
5. Will I receive a full refund?
Refunds are typically issued for the full course price if you meet the eligibility criteria (i.e., within 7 days and no significant progress made). If your request doesn’t meet the refund conditions, a partial refund may be considered.
6. Can I receive a refund if I’ve completed the course?
Refunds are generally not available if you’ve completed more than 20% of the course content or after the 7-day refund window has passed. However, if you have concerns or issues with the course, please contact support, and we may be able to provide a resolution.
7. How do I request a refund?
To request a refund, follow these steps:
- Log in to your Elimusoko account.
- Go to My Courses and select the course you want to request a refund for.
- Click on the Request Refund button and fill out the form.
- Submit your refund request.
8. Is my refund guaranteed?
Refunds are not automatically guaranteed. They are subject to approval based on the refund policy criteria. If your request meets the requirements, the refund will be processed promptly.
9. What if I accidentally purchased the wrong course?
If you purchased the wrong course by mistake, contact our support team within the 7-day refund window. We’ll assist you with refunding the course or switching it to the correct one if needed.
10. Need Further Assistance?
If you have more questions or need help with your refund, please reach out to our support team:
- Email: support@elimusoko.com
- Live Chat: Available on the website for real-time assistance.
