Refund a Course
If you’re not satisfied with a course on Elimusoko, we offer a refund policy to ensure your learning experience is risk-free. Here’s how you can request a refund for a course:
1. Refund Eligibility
Refunds are available under the following conditions:
- Time Frame: You must request a refund within 7 days of your purchase date.
- No Progress: You haven’t started or completed more than 20% of the course content.
- Issue with the Course: The course is defective or doesn’t match its description.
2. How to Request a Refund
Follow these simple steps to request a refund:
- Log in to your Elimusoko account.
- Go to My Courses and locate the course you wish to refund.
- Click on the “Request Refund” button next to the course.
- Fill out the refund request form, providing details on why you are requesting the refund.
- Submit your request.
3. Refund Processing Time
Once your refund request is submitted:
- Response Time: You will receive a confirmation email within 1-2 business days.
- Refund Completion: If approved, your refund will be processed within 7-10 business days.
- The refund will be credited back to the original payment method used for the purchase (credit card, PayPal, etc.).
4. Exceptions to Refund Policy
Refunds may not be available in the following situations:
- Exceeding the 7-day refund window.
- Substantial course progress (more than 20% of the course completed).
- Technical issues not related to the course content or platform.
5. Alternative Solutions
If you’re unhappy with the course content or delivery, but still want to continue learning:
- Course Exchange: You can switch to a different course if available.
- Contact Instructor: Reach out to the course instructor for additional support or clarification.
6. Need Help?
If you face any issues during the refund process or need assistance, contact our support team:
- Email: support@elimusoko.com
- Live Chat: Available on the website for instant assistance.
