Missing Mobile App Purchases
At Elimusoko, we strive to provide a seamless experience for all our learners. If you’ve made a purchase through the mobile app and are unable to access your course or see your purchase, here’s what to do:
1. Check Your Purchase Confirmation
- Ensure you received a purchase confirmation email.
- Verify that the payment method used for the transaction has been charged.
2. Refresh Your App
- Log out of the Elimusoko app and log back in.
- Ensure you’re using the same account that made the purchase.
- Go to My Courses to check if your purchase appears.
3. Verify Your App Store Account
- For Android Users: Ensure the purchase was made using the same Google Play account linked to the app.
- For iOS Users: Verify that the purchase was made using the same Apple ID linked to the app.
4. Restore Purchases
If your course doesn’t appear:
- Open the app and navigate to the Settings menu.
- Select Restore Purchases to sync your account.
5. Contact Support
If the issue persists, contact the Elimusoko support team for assistance. Provide the following details:
- Email Address: Linked to your Elimusoko account.
- Transaction Receipt: Screenshot or reference number from the App Store or Google Play Store.
- Course Name: The course you purchased.
- Contact Us:
- Email: support@elimusoko.com
- Live Chat: Available on our website or app during business hours.
Important Notes
- Purchases made through the mobile app are tied to the app store account used at the time of purchase.
- Refund requests for mobile purchases must be initiated through the respective app store, as Elimusoko cannot process these directly.
