How to Find Your Missing Course

If you’ve purchased or enrolled in a course on Elimusoko but can’t find it, follow these steps to locate it and resolve any issues:

Ensure you’re logged in to the correct Elimusoko account—sometimes courses are associated with a different account or email address.
If you have multiple accounts, log in with each one to check for the course.

Payment Confirmation: Check your email for a payment confirmation or receipt for the course purchase. If you didn’t receive it, your payment may not have processed correctly.
Enrollment Confirmation: If you enrolled in a free or paid course, you should have received an enrollment confirmation email.

If you made a purchase on the mobile app and can’t find your course:

Sometimes, your course might be hidden in a long list. Try:

Search Bar: Use the search bar at the top of the My Courses page to search for the course by title or instructor.
Filters: Use filters to sort your courses by categories like “Enrolled,” “Completed,” or “In Progress.”

Sometimes, a cached page can prevent your new course from showing up:

Clear Cache: Go to your browser settings and clear your cache or cookies.
Try a Different Browser: Log in using another browser or incognito mode to see if the course appears.

If you still can’t find your course, our support team is here to help:

Email: support@elimusoko.com
Live Chat: Available on our website for instant assistance.
When contacting support, include the following details to speed up the resolution:
Your full name and email address.
A screenshot or receipt of the payment or enrollment.
The course name or instructor.

Some courses may be temporarily unavailable due to updates or maintenance. If this is the case, we’ll notify you via email.

How may we help you?